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We're Here to Help
Great products deserve great support. Whether you're a customer, partner, or just curious, our team is ready.
Get In Touch
Choose the best way to reach our team. We're here to provide the support you need.
Customer Enquiries
Questions about sizing, orders, or shipping?
support@testicool.co.ukWe aim to respond within 24 hours (Monday–Friday).
Partnerships & Licensing
If you're a brand, retailer, or investor interested in TestiCool™ technology.
support@testicool.co.ukReturns & Exchanges
If you need to arrange a return or replacement, please email with your order number.
support@testicool.co.ukWe'll guide you through the process quickly and clearly.
Our Support Team
Real People, Real Support
Our dedicated support team is passionate about TestiCool™ and committed to helping you. From sizing advice to technical questions, we're here every step of the way.
Fast Response Times
Average reply under 24 hours
Product Experts
In-depth knowledge of TestiCool™ technology
Personalized Care
Tailored solutions for your needs
Business Address
Response Times
🕓Monday–Friday: 9:00am–5:00pm (UK time)
📦Average response time: under 24 hours
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Follow our journey as we redefine men's comfort and health through design and science.
Free and fast delivery
Free delivery for all orders over £50
Dedicated Support
Expert customer support, Mon–Fri 9am–5pm UK time
Secure & Trusted
Patent-pending technology backed by science