Privacy & Cookie Policy

What we collect

We collect information you provide at checkout (contact, shipping, payment metadata) and when you contact support. We also collect limited device and usage data (IP, browser, pages visited) for security and performance.

How we use data

• Process and deliver orders, provide customer support, and handle returns.
• Prevent fraud and secure payments through trusted providers like Stripe.
• Improve site performance and product experience through aggregated analytics (when consented).
• Send service messages about your order; marketing only when you opt in.

Cookies

We use essential cookies to operate the store. With your consent we use analytics and marketing cookies to understand site usage and improve recommendations. You can update your choice anytime by clearing your browser cookies and reloading the site.

Sharing

We share data with payment processors, logistics partners, and service providers that help us fulfil your order. We do not sell your personal data.

Retention

We retain order records as required for tax and accounting. Support messages and analytics data are kept only as long as necessary for their purpose.

Your rights

You can request access, correction, deletion, or restriction of your personal data. To exercise rights, email support@testicool.co.uk.

Contact

For privacy questions or complaints, contact our team at support@testicool.co.uk.